Frequently Asked Questions
Answers to our most frequently asked questions can be found below. If you have a question that is not listed below, or if you require assistance, please do not hesitate to contact us and we will be happy to assist you further.
If you are ordering from an EU member state (excluding the United Kingdom), your order will be subject to VAT at the rate set by the member state. However, if you have a valid VAT registration number, please provide this when you register so that we can automatically remove VAT from your order.
For orders placed from the United Kingdom or any non-EU country, no VAT will be applied to your order.
Unfortunately, it is not possible to use multiple currencies within a single account. If you would like to use another currency for future orders, it will be necessary to create an additional account on our website with a different email address.
Alternatively, you can make a manual payment to us in your chosen currency (for example, GBP) and we can apply it to your account. However, all invoices will continue to be displayed in your existing account currency (for example, USD).
To limit our exposure to fraud, our systems make various checks on every order to ensure that it is legitimate.
Unfortunately, genuine orders can sometimes be blocked in error. If this applies to you, we apologise for any inconvenience caused and we would ask that you submit a ticket from your account so that we can advise and assist you further.
Please check our Special Offers page which will provide details about any active promotions we are running.
Our special offers and promotion codes will always be exclusively advertised on our website and social media channels. We do not use any third party promotion code websites.
Don't forget to follow our official Facebook and Twitter pages to ensure that you don't miss out on future promotions.
Please visit the Download Area to access product downloads.
We are always working hard to bring you new templates and addons for WHMCS software. Unfortunately, we do not have any specific release schedule, so any new products will be made available as soon as they are ready.
Please follow our official Facebook and Twitter pages to ensure that you are notified of new product releases.
Please visit the Documentation section of our website to access product documentation.
For products that include free installation, please login to your account and submit a ticket to request it.
The _MACOSX folders and .DS_Store files are automatically generated by macOS, which is the operating system we use to develop our products. However, these folders and files have no meaning or functionality on other operating systems.
As these folders and files are not required by any of our products, you can safely delete them from your server if you wish.
We aim to update our templates and addons for compatibility with new versions of WHMCS software within approximately 24 hours. This timeframe will vary depending upon the extent of the updates required and the timing of the release by WHMCS (for example, it may take us longer to process and release updates during weekends and public holidays).
As soon as our templates and addons have been updated, the compatible version number will be updated across our website and we will also make an announcement on our official Facebook and Twitter pages. If you are an existing customer, you will also be notified via email as soon as an update is available for a product you have purchased.
The timeframe for completion of a service will vary depending on what the service is.
All of the services listed on our website will also include an approximate timeframe for completion within the description.
For custom services, the approximate timeframe for completion will be communicated to you, along with the total cost, before any invoice is issued.
After you have ordered a service we will review the information you provided to ensure that we have everything we need to complete the work. If you provided incomplete or incorrect information when ordering, we will contact you directly to let you know about the problem and advise you of what information we need.
Once we have acknowledged receipt of all required information, we will start processing your service and update you again via support ticket as soon as the work is complete.
Please contact us with details of the service or work you require. We will then confirm the total cost and timeframe for completion, and if you are happy to proceed, we will issue an invoice for the work to your account.
You may also like to check our WHMCS Services page to see if the service you require is listed there.